BPO - KPO

Successful companies in the world focus on core competencies and outsource other areas of business to increase their flexibility. To achieve these goals in an environment with increasing costs and competition, many global organizations are turning to Business Process Outsourcing (BPO) for streamlining their operations and increasing profitability. Outsourcing may provide a firm with increased flexibility in its resource management and may reduce response times to major environmental changes.

i-VIKAL is focused to provide customized global sourcing solutions to a diverse group of clients. In addition to a broad range of horizontal services including IT Helpdesk, Finance & Accounting, HR Services, Enterprise-wide Service Desk and Product Support, we also focus to provide a comprehensive suite of BPO services for the Insurance, Financial Services, Telecom, Life Sciences vertical markets.
Our BPO - KPO Services include:

Finance and Accounting Outsourcing

Human Resource Outsourcing

Technical Support Outsourcing

Credit card Mortgage & Loans

Payroll and Benefits Outsourcing

Customer Service Outsourcing

Utilities & Telecom

Healthcare

Retail Banking

Investment Bank & Brokerage

Insurance

Call Center Outsourcing

Customer Services & sales

Technical helpdesk

Current Focus

Agile Software Development
Project Management - PMI
PMO Setup & Operations
Project/Program/Portfolio Metrics
Software Estimation
Business Analysis